This document sets out the shipping policy for customers purchasing from ggeewear.com. If you have any questions, please contact our customer service team via our contact page https://ggeewear.com/contact/.
SHIPPING OPTIONS & DELIVERY COSTS
We offer the following shipping options
Free Local pickup – Victoria Australia
Australia Wide – flat rate
International – shipping fees will be calculated and displayed at checkout
ORDER PROCESSING TIME
All orders are processed within 2-3 business days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
DELIVERY ADDRESS & P.O. BOXES
Please note; that we cannot modify the delivery address once you have placed your order.
Your order may be subject to import taxes, duties, or VAT applied to your order when it reaches the destination country. “GGEE WEAR, ggeewear.com” is not responsible for these charges. All fees imposed are the responsibility of the customer.
TRACKING YOUR ORDER
Once your order has been dispatched, we will send you a confirmation email with tracking information. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
Please note that due to the current COVID-19 situation, delivery times may be delayed.
If you don’t receive your order within 14 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we’ll look into it for you.
LOST OR STOLEN GOODS
GGEE WEAR is not responsible for any lost, stolen or damaged packages once the items have been shipped.
If your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org. Please include your order number, details of the damage, and a photo of the item’s condition.
We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.
Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier and make a claim.
RETURNS, REFUNDS, AND EXCHANGES
We want you to be pleased with your purchase – please read our return & refund policy for detailed information about our processes.